Terms of service

01The service

The Pass collects and cleans your business data and gives you dashboards, the Weekly Pulse email, written reviews and other products described on the Pricing and Products pages. What is included depends on your plan (Essentials, Pro or Partner) and any add-ons.

The Data Health Check is free and has no obligation.

02Prices, billing and taxes

• Prices are in Canadian dollars, plus applicable taxes (13% HST in Ontario).
• Plans are billed monthly, in advance. Annual plans are paid up front: 2 months free and no setup fee.
• If an invoice is more than 14 days late, we may pause the service until it is paid.
• We give at least 30 days’ notice by email before changing your price.

03Cancelling

There is no contract term. Cancel any time by email; your plan runs to the end of the month you have paid for, and we do not refund part-months. Annual plans are not refundable, except where the law requires it.

04Your data

• Your data stays yours. You let us use it only to provide the service to you.
• You can download a copy at any time. After you leave we keep it 90 days, then delete it (see the Privacy policy).
• You confirm you are allowed to share the data and give us the access you give us. Our POS access is read-only.

05Confidentiality

We keep your numbers and business information confidential and sign a confidentiality agreement before we start. We never show one client’s data to another, and we only use your name or results in marketing with your written permission.

06What our reports are — and aren’t

Our dashboards and reviews are analysis based on the data available. Dollar impacts are estimates. They are not accounting, tax, legal or financial advice, and decisions about your business remain yours.

07Limits

We work hard to keep the service accurate and available, but we cannot promise it will never be interrupted or contain an error. If something goes wrong, our total responsibility is limited to the fees you paid us in the 3 months before the issue, except where the law does not allow this limit.

08General

These terms are governed by the laws of Ontario and of Canada. We may update them; the date below shows the latest version, and clients are told by email about important changes.

Email hello@thepass.ca · Toronto, Ontario, Canada.